Refund policy

If your Coffin Drawers calendar isn't right for you, you can send it back within 30 days, as long as it hasn't been opened. Because these are intimate garments, we can't take back anything that has been opened or worn.

30-day returns on unopened calendars

You have 30 days from the day your order is delivered to start a return. Email us at contact@getcoffindrawers.com or use our contact page with your order number, and we will send you the return address.

The calendar must come back unopened: still laced shut, no drawers opened and every thong still folded in its drawer, in the original box. We refund the price of the item as soon as it arrives and has been checked. Return shipping is paid by you, unless the item arrived damaged, faulty or wrong.

Opened calendars and worn items

For hygiene reasons, we can't accept returns or exchanges of opened calendars, or of any thong that has been removed from its drawer, tried on or worn. This doesn't affect your rights if an item arrives damaged, faulty or wrong; see below.

Ordered the wrong size?

If your calendar is still unopened, contact us within 30 days of delivery and we will swap it for another size once the unopened calendar is back with us. Return shipping for a size swap is paid by you; we ship the replacement free.

Damaged, faulty or wrong items

If your calendar arrives damaged, an item is faulty or missing, or you received the wrong size or item, contact us within 30 days of delivery with your order number and a photo. We will send a replacement or refund you in full, your choice, at no cost to you.

Cancelling an order

If you contact us before your order ships, we will cancel it and refund you in full straight away. Once it has shipped, the return rules above apply.

Lost or missing deliveries

If tracking shows delivered but the parcel is not with you, or your tracking has stopped moving, contact us and we will open a claim with the carrier and replace or refund the order.

How refunds are paid

Approved refunds go back to the original payment method. Your bank or card issuer typically takes a further 5–10 business days to post it, which is outside our control.

Questions

Email contact@getcoffindrawers.com or reach us through our contact page.